Shortly after BBC journalist Frank Gardner propelled airports’ treatment of disabled flyers into the headlines after Heathrow Airport lost his wheelchair on arrival, another high profile disabled person has shared her poor experience of flying.
London 2012 Paralympian Sophia Warner spoke of her upset and anger at budget airline’s EasyJet’s public demands for her to “prove she was disabled”.
The 43-year-old who has cerebral palsy took to Twitter to tell her followers how a member of staff told her of how she didn’t look disabled, and so didn’t require assistance.
“I’ve not complained on Twitter before,” she wrote.
“The order to publicly prove my disability incident by @easyJet yesterday was beyond devastating.I was told ‘You look completely normal. Why do you need help.’ I cried all the way home. I don’t even know where to begin with a complaint.”
EasyJet quickly responded tasking their executive support team to work to resolve the issue.
Have you had any horror stories while flying or have you faced discrimination or ignorance? Email firstname.lastname@example.org.